Question? Check our FAQs!

  • Draw FAQ’s

Entering one of our competitions is easy.  You just need to register and open your account, then follow the easy 3 steps.

  1. Choose the competition you would like to enter
  2. Answer our Skill-based question correctly and buy your ticket
  3. Receive your ticket, check for any instant wins and wait for the Live Draw over on our Facebook Business page for the end winner!

Our competitions last for a fixed period. Details for each competition are featured on the Live Competition page on our website. We will never add more time onto any competition!

The closing date of each competition is fixed and will take place regardless of the absolute number of tickets sold for each competition. Somebody will always win each prize on the stated draw date

The closing date of each competition is fixed and will take place regardless of the absolute number of tickets sold for each competition. Someone will always win each prize on the stated draw date.

The prize draw will take place on the date stated in each competition details.  The draw itself will be available to view over on our social media channels via a live stream.  Winners will then be contacted straight away and a record of the winner of each competition is placed on the website under our winners page.

The competition is open to all residents in the UK, aged 18 years or over, except members of the immediate families or households of the promoter.

  • Ticket FAQ’s

The maximum number of tickets for each competition are displayed in the draw details. This maximum number is fixed and will not change.

Both the maximum number of tickets for sale, and the total of tickets sold so far, are displayed in the draw details.

Once the payment process has been completed you will receive an email containing your ticket details.

Each competition has a fixed number of available tickets for purchase.  Your chances of winning can be calculated from the number of tickets you have purchased from the overall number of tickets sold for each competition.  The maximum number of tickets available for each competition is fixed and will not change once the competition is live.

You can view your tickets and transactions in the My Account section of the website.

Unfortunately not, the purchase of a ticket is final and cannot be either amended or withdrawn.

 

Please use the forgot my password feature on our website and you will receive an email with steps to follow in order to reset your password. 

 

  • Payment information

The cost of each ticket is clearly stated by each competition and won’t change during the sale period.

We use secure, encrypted connections across our website and do not hold your card details on our servers.

  • Prizes FAQ’s

Winners will be contacted using the email address and mobile number associated with your registered account.  Please also check back on the website after each prize draw where the winner will also be featured.

We will arrange for delivery of your prize with you.

We aim to only provide the prize as advertised in our prize draws with no cash alternative.  We may however offer you either cash or a voucher as a replacement for a prize.  This is entirely at our discretion.

No, you don’t have to. However we may ask you if we can publish your name and winnings on the website. 

We will contact all winners using the registered email and mobile number on their account, so please ensure these are kept up to date. If we are unable to reach you within 28 days we reserve the right to award that Prize as a bonus in a different promotion. The prize cannot be claimed by a third party on your behalf.